Customer Service Apprentice

Supporting patients making appointments, and ordering prescriptions both face to face and on the telephone Signposting patients to relevant services and other Healthcare professionals Attend monthly practice meetings and provided mins and agendas in advance of meetings Carry our target work, staff rotas with the support of TL and PM providing admin support to both Carry out telephone & access audits Support Team members, medical students and all other HCPs in the practice Carry out practice website and Facebook updates Photocopy, scan medical notes, records management Carry out stock orders and room allocation rotas

Training:

Customer Service Level 2 Standard.

This qualification requires College attendance once per month.

Additional college attendance maybe required for functional skills.

Training Outcome:

This will give the right candidate an opportunity to work within a primary care setting after full training. We are offering the right person who is a proven team member, a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Employer Description:
We are a busy GP practice providing healthcare services to almost 10,000 patients in the local area of Bury. We are a CQC registered provider and have attained a Good rating in 2025. We have accreditation for a veteran friend practice and have recently attained a Gold award for Pride in Practice. Our patient satisfaction rates are good and we are proud of our excellent customer services which we provide to all our patients.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental