Application Support Lead Apprentice (L4) - Amey

Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below.  

Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment.

Purpose of the Role:

As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals.

As you progress through the apprenticeship program, you will work toward achieving key responsibilities:

Key Responsibilities: 

Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal  Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities 

As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15-months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.   
 
We want to hear from you if you have:  

Minimum 2 GCSE’s maths and English are required  The role is particularly suited to those who have already completed a Level 3 apprenticeship, such as Digital Support Technician or IT Support Technician, or have relevant experience in IT support or customer service roles. However, this is not mandatory Available to join the programme ASAP High level of motivation and initiative; self-starter   Please note DV clearance check will be required if you are successful in your application

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Application Support Lead standard.

The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0

Training Outcome:

This is a permanent position. The successful candidate at completion of the apprenticeship will have gained a Level 4 qualification as an Application Support Lead.

Employer Description:

We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. 
Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. 

We combine exceptional expertise in Consulting & Design, Advisory & Analytics, Transport Infrastructure and Complex Facilities to design, manage, and maintain clients’ assets throughout their lifetime. 
 
Our leading data and analytics capability enable us to create transformative solutions that strengthen resilience and drive sustainable improvements. 
 
We embrace difference and support individuals to work in ways that work best for them. 
We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected. 
 
To find out more take a look at our website.

Join us on OUR Apprenticeship programme and we will invest in you to become the best version of yourself.  

Career Development – we will provide you with a clear career path by tailoring a program that’s unique to you.  Support Network – you will be partnered with a dedicated buddy and mentor, as well as a community of peers who share your level, building a strong network that will support you forward every step of the way.  Pension – a generous pension scheme to which we will contribute  Holidays – minimum 24 days holiday, bank holidays and the option to buy additional days.  Social Value – you will get two Social Impact Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives and, where eligible, participate in the Duke of Edinburgh Gold Award.  Choices - our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.  
Save with Amey - our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers. 

Working Hours :
Monday - Friday, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative