Customer Service Practitioner Apprenticeship - Contact Centre

Duties:

In this apprenticeship, no two days are the same. You’ll answer customer enquiries by phone, live chat and email, providing advice and resolving issues at first point of contact.

You’ll receive structured training, learn about multiple council services

Update customer records and work as part of a supportive team to deliver excellent service

Training:

Customer Service Practiitioner Level 2 Apprenticeship Standard

Functional Skills in maths, English (if required)

End-Point Assessment (EPA)

Regular training and development sessions to meet the needs of the employer and the apprentice.

 

Training Outcome:

The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.

Employer Description:

We are a local authority committed to delivering high‑quality, accessible services to our community. Our Customer Contact Centre plays a vital role in supporting residents, offering advice and solutions across a wide range of council services. We value development, teamwork and providing opportunities to build long‑term careers.

Working Hours :
Work pattern to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience