You will work as part of our Customer Services team, supporting internal and external customers and contributing to a positive, professional service experience.
Key responsibilities include:
Acting as a first point of contact for customer enquiries via email, phone and digital channels
Providing timely, accurate and professional responses to customer queries
Escalating complex or technical issues to appropriate colleagues when required
Conducting customer surveys and reporting feedback to management
Maintaining accurate customer records within internal systems
Supporting service delivery in line with agreed processes and service standards
Working collaboratively with colleagues across Workwell Outsourcing
Identifying opportunities to improve customer experience and service efficiency
Developing knowledge of Workwell’s services and customer needs
As you progress through the apprenticeship, you will take on increasing responsibility and develop confidence in handling more complex customer interactions.
Training Outcome:
You'll be level 3 qualifed in Customer Service.
Employer Description:
At Workwell Outsourcing, we support Recruitment businesses by delivering exceptional back-office support
Working Hours : Monday to Friday - 37.5 hours per week. Shifts to be confirmed.
Skills: Communication skills,Organisation skills,Customer care skills
