Assistant Director of Rooms - Luxury Hospitality

Assistant Director of Rooms – Luxury Hospitality

Location: Miami Beach, FL
Compensation: $130,000 – $140,000 base + 10% bonus
Benefits: $10,000 relocation assistance, PTO, 401(k), full health benefits

We are recruiting for a premier luxury hotel in Miami Beach and are seeking an experienced Assistant Director of Rooms to join the executive leadership team. This is a high-impact operational role within a luxury brand environment, ideal for candidates with prior experience in world-class hotel group

The successful candidate will be responsible for driving excellence across all Rooms Division functions, ensuring seamless guest experiences, operational efficiency, and consistent delivery of five-star service standards. This role requires a strong leader who thrives in a fast-paced luxury environment and has a proven track record of developing high-performing teams.

Key Responsibilities

Provide leadership and operational oversight across Front Office, Concierge, Guest Services, and Housekeeping departments, ensuring alignment with luxury brand standards.Drive exceptional guest satisfaction scores, proactively identifying and resolving service gaps before they impact the guest experience.Support the Director of Rooms in managing budgeting, forecasting, labour planning, and cost controls, ensuring strong financial performance while maintaining service excellence.Lead recruitment, training, and development initiatives to build a high-performing, guest-centric team culture rooted in luxury hospitality standards.Collaborate closely with Executive Committee members and hotel leadership on strategic initiatives, service enhancements, and property-wide projects.Ensure operational consistency, brand compliance, and attention to detail across all guest touchpoints.Act as a key decision-maker in daily operations, supporting smooth coordination between departments and resolving operational challenges in real time.