Complaints and Customer Relations
Hi all, I hope you are well.
I have a vacancy for a Comlaints/ Customer realtions role to come help out in a service in Lincoln.Rate - £12 - 13.17 PAYE per hour (23,500-25,500 per annum) Location - Lincoln Hours - 37.5The core elements of the role are: • Investigating and resolving customer complaints quickly and efficiently • Oversee the relationship with customers handled by your team • Responding to our Trustpilot reviews • Keep customers updated on the latest products to increase sales • Understand key customer individual needs and addressing theseADHD 360 have a strong learning culture, which is open transparent and honest.
360 do not believe in blame, and we build off our strengths and our learning.
Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.
The location for work will be Brunel House, Deepdale Enterprise Park, Nettleham, LN2 2LLEssential qualifications • Competent and confident with computers • Proficient with MS Office, especially Outlook, Word, and to a limited degree Excel • Organisation skills and an ability to manage their own workload • Strong telephone capabilities to be compassionate and yet still task focused • An ability to work on their own initiative yet be a key part of a team • Be a natural problem solver • Positive outlook and an ability to work well under pressureCompetencies • Integrity – the role requires honesty and being ethical • Dependability – the role relies on the post holder being reliable, responsible, dependable and fulfilling their obligations • Attention to detail – the role requires a high level of attention to detail to ensure patient safety and to deliver ‘right first time’ • Confidence – the post holder must demonstrate confidence to the patient / families and also within the team, this should be built on professional competence and a measure of humility • Team player – the post holder will be a key part of a team that shares goals, culture and an ethos built around delivery for our patient group • Resilience – the post holder will be expected to be strong, to cope with the demands of providing healthcare to the ADHD patient group, and be capable of investing themselves in this responsibility.
Please let me know if any of the above posts will be of interest.Benefits of Service Care Solutions• 250 training allowance • Excellent pay rates • Exceptional referral bonuses • Specialist’s Non-Medical Non Clinical consultants offering single point of contact • Frequent notifications for upcoming opportunities via text and email • Nationwide provider of staff to cover over 40 different NHS trust and private organisations • DBS disclosures provided via fast track online services free of charge.
If this role sounds of interest contact email@example.com or 01772208953.