Apprentice Housing Assistant

Answering calls professionally and calmly, taking relevant information on board, to provide first-time fix solutions Contacting contractors and assisting with the day-to-day and routine maintenance works along with the compliance works Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed Delivery of excellent customer services Managing the support inbox Entry of repairs onto SASSHA Updating SASSHA repair status Chasing of contractors for timely completion of works Coding of repair invoices in preparation for the finance team Research of new contractors When new contractors are employed, ensure they are registered or work directly under the supervision of a government-approved scheme such as BAFE, NICEIC or Gas Safe Achieving and improving the service delivery standards, identifying any areas of concern for improvement General & Intensive Housing Management Responsibilities Assist with the property visits reporting and associated work Working collaboratively with internal and external partners to achieve agreed objectives

Training:
No college release day 1-1 session with your tutor Off the job training

Training Outcome:
Opportunity for full-time role upon completion

Employer Description:

We are a dedicated team of support specialists at IKE Supported Housing who put people at the heart of everything we do. Our supported housing projects are more than just buildings; they are environments where residents feel heard, respected, and supported. We pride ourselves on our inclusive culture—both for the people we support and the staff who make it happen. We are looking for empathetic, resilient, and motivated individuals to help us maintain our high standards of care and make a tangible difference in our local community.

Working Hours :
Monday to Friday. Between 8.30am and 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative