Telephone Collections Apprenticeship

What you'll be doing:

Connecting with customers:

You'll be making outbound calls to customers with overdue accounts, using your excellent communication skills to understand their situation

Finding solutions:

You'll negotiate payment plans and settlements that work for both the customer and our clients

Smashing targets:

We offer uncapped commission, so your earning potential is truly unlimited The more you succeed, the more you earn

Building relationships:

You'll be a key point of contact for customers, providing excellent service and resolving queries

Working as a team:

You'll be part of a supportive and energetic team in a buzzing office environment

Training:
Level 2 Credit Controller and Collector Apprenticeship Standard

Training Outcome:
Upon successful completion of the level 2 Credit Controller apprenticeship, there may be the opportunity to progress to the level 3 Credit Controller qualification. We offer real opportunities for growth and development within the company

Employer Description:
We're not your typical debt collection agency. We're a vibrant, modern company based in the heart of Preston, and we're looking for talented Telephone Collections Agents to join our expanding team. This is a purely telephone-based role where you'll be the voice of our company, building rapport with customers and negotiating payment solutions.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Patience