Apprentice Medical Receptionist

Receive patients at reception and make appointments using EMIS. Manage phone systems, taking calls and messages, and referring calls to triage system or others as required. Respond efficiently and courteously to all queries and requests for assistance from patients. Explain practice arrangements and formal requirements for new patients, temporary residents and ensure procedures are completed. Provide administrative support where necessary, including data input. Scan correspondence into patient notes. Ensure that all paper records are kept neat and tidy and in good repair, with all the necessary information recorded correctly on the outer cover. Retrieve and re-file records as required. Liaise with hospital/clinics as required. Sorting and filing of post.

The successful candidate will have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment.

Training:
You will work towards acheiving a Customer Service Practitioner Apprenticeship Standard qualification along with Functional Skills in Maths and English (if required). You will attend fortnightly knowledge sessions on a day release basis at the centre, based in Greenhead (HD1). The remainder of the time you will remain at work and learn on the job. Your employer will allow you time to undertake any work towards your apprenticeship during your normal working hours.

Training Outcome:
Progression and internal opportunities within the NHS.

Employer Description:
Slaithwaite Health Centre opened in 1981 and offers a comprehensive range of health care services to local residents with good access and facilities for the disabled.

Working Hours :
Monday - Friday, between the hours of 08:00 and 18:00.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Non judgemental,Patience