Customer service & Sales Apprentice

Medlock Electrical Distributors are the largest independent wholesale group in the UK and a leading member of the ANEW buying consortium. Recent rapid growth has seen us increase our number of branches from 23 to 44 in the last 6 years and now have branches in the Republic of Ireland (Dublin and Cork), Scotland (Elgin, Stornoway and Inverness) and the Lake District (Kendal).

Medlock's was formed in 1910 and eight years ago celebrated our centenary. Our 108 years in electrical wholesaling give us considerable experience and knowledge that enables us to give our customers a wide choice, great value but above all an unbeatable service.

Our Avenue own brand product range contains fast-moving, competitively priced commodity products in all product areas: cable, cable accessories, cable management, circuit protection, fire and security, heating, water heating, lighting, lamps and tools. In addition, we have recently launched our Avenger own brand range of LED lighting and our Avenue Basics range of budget price accessories. In addition, we hold huge stocks of all major brands across our branch network.

What is an Electrical Wholesaler?

Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, and cafes that give us access to electricity - from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.

After full training responsibilities will include:

Managing stock in and out (to external clients) Picking and packing Store transfers and stock control Completing the paperwork within the office Raising quotations Trade counter Sales calls Processing orders Administration Answering the telephone Some heavy lifting will be involved with loading and unloading the vans If over 18 years of age may be required to drive company vans to drop off deliveries to cover holidays/sickness

Training:

Completing a Level 2/3 Customer Service Apprenticeship standard, consisting of:

Knowledge and competence qualification in customer service at Level 2/3 End-Point Assessment (EPA) - final test and observation

The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on-site according to the employer's wishes.

Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.

Training Outcome:

Opportunities that could arise after the apprenticeship are:

Sales Team Member Counter Sales Warehouse Supervisor Sales Rep

Employer Description:
EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.

Working Hours :
Monday - Friday, 42.5 hours per week. 8.00am - 5:30pm.

Skills:
Communication skills,Problem solving skills,Number skills,Team working,Initiative,Physical fitness,Timekeeping,Enthusiasm,Keen to work and study