Junior IT Support Apprentice

Provide first-line technical support to clients via phone, email, and remote tools.

Assist with troubleshooting issues related to:

Windows desktops and laptops Microsoft 365 Networking (Wi-Fi, routers, switches) Printers and peripherals Help with onboarding new users, devices, and services Support senior engineers with installations, migrations, and project work Maintain accurate documentation, tickets, and asset records Follow internal processes, security policies, and escalation procedures Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Some out-of-area travel may be required at times to attend customer sites (expenses paid)

Training:
You will complete a structured apprenticeship alongside your role, gaining hands-on experience and off-the-job training You will be supported by S&A Academy through regular sessions and mentorship, leading to a recognised qualification

Training Outcome:
To be confirmed

Employer Description:

Founded in 2007, Dunblue provides small and mid-sized businesses across a range of industries with expert advice, solutions, and support for their IT and communications systems. With offices in Milton Keynes and Ipswich, they support clients across the Midlands and East Anglia.

Working Hours :
Shifts to be confirmed

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Passion for IT,Full UK Drivers License