Medical Receptionist and Business Admin Apprenticeship

Manage the practice appointment system, including booking, rescheduling and cancelling patient appointments Manage requests for home visits Signposting patients to appropriate services Be a point of contact for new patients wishing to register with the practice. Providing them with the relevant practice information Communicating effectively with patients, colleagues and external providers via telephone, email and in person Using the telephone to manage and resolve enquiries, transferring calls to the relevant colleagues where necessary Accurately entering data into the patients’ medical record Scanning patient related documentation into the medical record Process prescription requests within the practice’s timeframe Monitor the practices generic email account Retrieve and store medical records as required Assisting with the processing of subject access requests and deductions Receiving documentation and specimens at the reception desk ensuring they are correctly labelled Assisting colleagues with opening and closing procedures of the practice

Training:
You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions You will have a dedicated VQ Mentor and will also be supported internally by your manager During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews The best part? All apprenticeship work will be completed during working hours

Training Outcome:

 
On successful completion of the apprenticeship, there may be an opportunity to progress within the organisation. We hope to offer the apprentice a permanent position within the practice, subject to vacancy availability, along with potential opportunities for further development and progression.

Employer Description:

Atherley House Surgery is a GP practice serving the local community of Shirley, with a patient list of approximately 5,500 patients. The surgery is known for its warm and welcoming team environment and its commitment to delivering personalised care. By maintaining a more traditional model of General Practice, they are able to offer a more personalised service to their patients.

Working Hours :
Four days a week. Monday 10:00 - 18:30 Tuesday 14:00 - 18:30 Thursday 08:30 - 18:30 Friday 08:30 - 18:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good time management,Flexibility,Ability to prioritise