Telephone Interpreting Apprentice

Deliver professional telephone interpreting across both public and private sector settings, accurately conveying meaning, tone and intent between languages Support interpreting within a wide range of environments, including healthcare, legal, local authority, commercial and customer-facing services Prepare for and manage interpreting calls by understanding context, terminology and service requirements for each assignment Communicate clearly and professionally in both spoken languages, maintaining impartiality, confidentiality and accuracy at all times Apply interpreting best practice, including safeguarding, professional boundaries and escalation procedures, particularly during sensitive or complex calls Manage multiple interpreting requests, prioritising work effectively within a fast-paced operational environment Use telephone interpreting platforms and digital systems to handle calls, record outcomes and support service delivery Develop confidence, judgement and resilience through coaching, feedback and real-world interpreting scenarios Work collaboratively with colleagues and clients to ensure a high-quality interpreting service is delivered consistently

Training:
You’ll work alongside experienced professionals in the industry, as well as a cohort of apprentices joining the organisation at the same time As a cohort of apprentices, your Apprentice Masterclasses will also be with familiar faces, and will be delivered either online or in-person at our offices or a near by location

Training Outcome:
As a Telephone Interpreting Apprentice, you’ll play a vital role in supporting our Operations team while building the skills, confidence and professional judgement needed for a rewarding career in Language Services Your apprenticeship will open the door to future opportunities - whether progressing with us at thebigword as an employee or moving to the Freelance community, or taking your expertise forward as a language professional in the wider sector

Employer Description:

At thebigword, we’re at the heart of global connection - translating over 1 billion words annually, powering communication in more than 250 languages, and orchestrating millions of interpreting minutes each year.

Every single day, our work impacts lives, from supporting NHS heroes to the world’s biggest brands. When you join our team, you’re not just starting a job - you’re becoming part of a passionate movement that breaks down barriers and unites people across the globe!

As part of thebigword family, you’ll unlock fantastic benefits: extra holiday days as you grow with us, exclusive discounts at top stores, and health perks designed with you in mind. Curious? Find out more by visiting our Perks page.

We champion creativity, collaboration, and personal growth in an environment where your ideas matter. From Equality, Diversity & Inclusion to Corporate Social Responsibility, Sustainability, and wellbeing, we genuinely care - and we encourage every team member to give back with two volunteer days each year.

Grow your future with us through top-tier training and development, tailored to help your career soar. If you’re ready to make a real impact and help us eradicate the final barrier to global communication, we’d love to meet you.

Working Hours :
5 days from 7. Shifts and Days of work will be discussed during interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Bi-Lingual