ICT Apprentice

As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints, and queries. 

Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages.

Your duties will include:

Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers

Training:

You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service  Level 3 Specialist qualification, with 20% time out of the workplace for study, training and assessments.

Your training will be a via a blended learning approach, with face to face visits in your wokplace, on-line group workshops on a monthly basis and hands on training within the workplace providing you with all you require to be successful.

You will be given one day a week to complete your training.

The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes:

Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your customers/customer insights Dealing with customer conflict and challenge

Training Outcome:
We cannot guarantee a permanent position following completion of the apprenticeship, but we have an excellent track record of keeping our successful apprentices on in the organisation This apprenticeship is a great opportunity to gain a range of IT /Customer Service skills and gain experience of working for a large, and busy, IT service

Employer Description:

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career.

Our IT Services Team provides IT solutions and support to over 4000 internal customers.  We work to targets with our customers and you will be a member of the IT Service Desk team where you will learn on job and work to successfully resolve customer IT issues.

The work is fast paced, reactive and sometimes challenging.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working