Administration (Customer Services) Apprentice

Main duties of the job:

You will be part of the growing Performance Team, providing essential administrative support through completing a wide range of tasks The performance team work with a variety of services providing vital performance related support and helping the teams achieve their Key Performance Indicators and targets You will gain quality administrative experience, an understanding of NHS processes and systems and a detailed understanding of the variety of Teams within the Adult Mental Health Service while gaining a valuable Customer Service qualification You will be given sufficient time to complete this qualification and the work you complete will go towards achieving this

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 Apprenticeship.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Training Outcome:

Potential for career progression upon succesful completion of apprenticehip. This can be discussed at interview. 

Employer Description:

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental