IT - Network engineer Apprentice

Provide first-line IT support to staff and users, under guidance Assist in setting up and maintaining Windows 11 devices Support basic network tasks (e.g., checking connectivity, cabling, IP configuration) Monitor and maintain Wi-Fi connectivity and escalate issues where necessary Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.) Support software installations, patching, and troubleshooting Assist with setting up user accounts, email, and permissions Document issues and solutions in the IT support system Visit local sites (as required) to support hardware or connectivity needs

Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:

UK-based provider of managed IT support, cloud solutions, and cybersecurity services for small to medium-sized businesses. The organisation focuses on proactive support, helping clients maintain reliable systems, improve security, and scale their IT infrastructure efficiently.

Working Hours :
Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Familiar with Windows 11,Basic networking knowledge,General IT security awareness