Customer Service Representative Apprenticeship - Essex

Kompare Limited is an insurance and financial contact centre for the leading providers across the UK. 

As an Apprentice Call Centre Operative, you’ll be the voice of our company, helping customers who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling). Developing your communication skills to connect the client with the Broker with a seamless transition. 

Day-Day Responsibilities: 

Calling insurance applications as they fall in our live CRM system. Building relationship with the applicants, to ensure their experience is of the highest quality Filtering the applicants insurance needs and connecting them to the correct insurer Managing applicants call needs, such as booking call backs, in some cases being able to offer them multiple brokers to receive quotations Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer Using your communication skills to to connect the client with the Broker with a seamless transition

 

Preferred Skills: 

Basic Computer Skills  Excellent Telephone Manner 

 

Personal Attributes: 

Confident  Professional  Enthusiastic  Vibrant  Positive Outlook & Desire To Succeed  Motivated 

 

Training:

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. 
 
 We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.  
 
Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship. 

Training Outcome:

There is a possibility of being offered a full-time role after successful completion of the apprenticeship.

Employer Description:
Kompare Limited is an insurance and financial contact centre for the leading providers across the UK

Working Hours :
Monday - Friday 9.00am - 5.30pm

Skills:
Administrative Skills,Customer Care Skills,IT Skills,Communication Skills