Business Administrator (Level 3) Apprenticeship Eye Technician Administrator

This is an exciting opportunity to develop useful eye clinic-related technical skills and knowledge, as well as more general administrative and customer service skills.

This role will support the consultant-led ophthalmology service in a variety of clinical and non-clinical duties, and it will be key to forming good working relationships with all members of the team.

The team work together to support the smooth running of the Eye Clinic to provide an excellent service to patients, aiming for customer queries to be resolved at the first point of contact, maximising appointment bookings, and supporting clinicians with an effective administrative service.

The post holder is expected to comply with employment policies and procedures, with due regard to clinical and information governance policies and procedures, and any other policies and procedures necessary for the safe and effective discharge of the duties contained within this document.

The job description is subject to a flexibility clause and may change according to business requirements.

MAIN DUTIES AND RESPONSIBILITIES

Eye Technician:

Following training and sign-off, to perform a variety of routine tests using ophthalmic instruments that provide diagnostic information, including, but not limited to, visual fields and OCT scanning, and Reichert tonometry Assist clinicians during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation. Administer topical medications or diagnostic drugs as required by for testing or treatment Prepare and position the patient for diagnostic tests and procedures. This may require moving or manoeuvring patients to do so. Maintain patient confidentiality at all times Maintain professional appearance and personal conduct at all times To attend mandatory training such as health and safety, fire, or resuscitation. To attend any practice meetings as necessary

Administrator:

Referral processing and patient registration Clinic bookings Handling telephone queries Administrative tasks such as scanning, letter typing, etc.

Please note if the Eye Clinic has capacity on some days, this role will be required to support the GP reception team duties.

PERSON SPECIFICATION

Computer literate in Excel, Word and Outlook Professional verbal and written communication skills are essential. Good Listening and relationship-building skills Attention to detail and accuracy Act and communicate with empathy and customer focus Confident, positive and enthusiastic approach each time you interact with a customer/colleague Able to demonstrate flexibility and adaptability in a changing environment Able to receive and act appropriately on developmental feedback

 

Training:
1 College day per month All work uploaded to online portal Assessor to visit workplace every 6 weeks 

Training Outcome:
Opportunity to develop expertise and grow in your role within the NHS sector Support towards the completion of NVQ Level 3 where applicable Opportunities to progress into a permanent Administrative Eye Technician role within the GP practice

Employer Description:

The Robin Lane Eye Clinic operates from Robin Lane Health & Wellbeing Centre, a well‑established GP practice serving the local community. The practice is committed to delivering high‑quality, patient‑centred care in a respectful, inclusive and supportive environment.

The Eye Clinic is a community NHS ophthalmology service and has been running successfully for over ten years, providing more than 5,000 patient appointments each year. The clinic receives referrals from GPs, optometrists, and hospital services and works closely with St James’s University Hospital Eye Department, with several clinicians working across both settings.

In addition to patient care, the clinic also supports the training of University of Leeds medical students, reflecting its strong links with education and professional development.

The Eye Clinic team is proud of its reputation for delivering efficient, courteous, and compassionate care within a friendly and supportive working environment. Staff work as part of a multidisciplinary team to ensure patients receive safe, timely, and high‑quality ophthalmology services, while supporting apprentices to build skills, confidence, and a career in healthcare sector.

For further information about the Eye Clinic check the NHS website below.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, 8.00am - 4.00pm or 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Good spelling and Grammar,Excel,Word and Outlook