BMW/MINI Parts Advisor Apprenticeship - Group 1 Worthing BMW

You will be working in a busy BMW/MINI Parts Department. Parts Advisor's specific duties include:

Interaction with both trade and retail customers. You will be working with customers on a daily basis, both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.
Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.
All Aftersales Customer Service (Parts Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12-month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12-weekly basis to set performance targets and ensure any development needs are being met.

Training Outcome:

On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the retailer.

Employer Description:

All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working