Apprentice Office Administrator

You will support the day-to-day running of the agency, helping ensure a smooth and efficient service for our customers. Your role will include:

Providing administrative support to the team Handling incoming calls and directing enquiries appropriately Maintaining accurate customer records and documentation Assisting with customer communications (email, phone, and face-to-face) Supporting policy administration and renewals Managing filing systems and general office organisation Delivering excellent customer service in line with our values

Training:

The apprenticeship is delivered fully in the workplace with monthly assessor visits.

Training Outcome:

To be discussed at interview.

Employer Description:

NFU Mutual Durham agency offer a comprehensive range of motor, home, equine, business and farm insurance and financial planning services. We are conveniently located a couple of miles outside Durham City centre and serve the areas of Durham, Consett, Stanley, Gateshead, Sherburn, Lanchester and Edmundbyers.

We are proud to have a small team of insurance professionals working within the office who are here to help you with everything from a new car quotation to a claim.

You are more than welcome to pop in to discuss any of your insurance, pension, investment or risk management requirements. You’ll get a warm welcome from the team (and an even warmer welcome from the Labrador!)

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative