Information Communications Technician ITVET Support Apprenticeship

With training and support, you will:

Act as a first point of contact for IT support requests via phone, email, and ticketing systems Log, update, and manage support tickets accurately Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity Escalate more complex issues to senior engineers in line with service levels Communicate clearly with clients, keeping them informed throughout the resolution process Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment Support basic user administration tasks such as password resets and access requests Support project work and assist with project delivery as needed Follow IT security, data protection, and best practice processes Actively engage in apprenticeship training and continuous professional development

Training:

May involve going to site occasionally, all expenses would be paid.

ITVET House 93 Bishops Stortford, Hertfordshire
CM23 3GW

Training Outcome:

IT Service Desk Technician progressing into a Service Desk Engineer.

Employer Description:

ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward through innovation and perseverance. We’re proud to be a company that’s different, a close-knit community where everyone contributes, has a voice, and is treated equally.

Working Hours :
Monday to Friday 9am - 5.30pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative