Customer Contact Advisor – Apprentice

Welcoming residents, visitors and colleagues Handling enquiries face to face, by phone and by email Supporting operational teams and signposting queries Managing reception inboxes and shared spaces Completing admin tasks, updating records and using internal systems Taking part in training and development linked to your apprenticeship 

Training:

You will complete a Level 3 Customer Service Specialist apprenticeship alongside your role to achieve qualifications by a combination of work-based learning and day release study.

Training Outcome:

Customer Service Specialist roles.

Employer Description:

The Peabody Group is responsible for 66,000 homes in London and the South East. We have 17,500 care and support customers. Our mission is to help people make the most of their lives.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience