GP Practice Receptionist/Administrator Apprentice

Your main duties will include:

• Answering the telephone and dealing with enquiries and booking/cancellation appointment
• Front desk duties such as greeting patients and dealing with enquiries
• Filing, scanning and photocopying.
• Taking accurate messages
• Managing correspondence
• Inputting and extracting information from internal systems
• General Admin Duties
• Contacting patients on the recall data base (eg. Patients who may require a medication review etc)
• Reporting to the shift leader.

You will work two days per week at Huthwaite and three days per week at Skegby.

Training:

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Training Outcome:

Upon successful completion of this level 3 apprenticeship it is hoped that you will stay with the practice. There will be further training opportunities available to you.

Employer Description:

Skegby Family Medical Centre and Brierley Park Medical Centre merged in 2023 and are now known as Brierley Park Medical Group. The group remains in the same two sites but under the new name. Between both sites they provide healthcare to over 18,000 patients.
Both practices have supported apprentices in completing qualifications that have given them a strong start to their careers both with and outside of the practice.
The receptionist role within a GP Practice is fast paced and requires a diverse set of skills, from dealing with patients who may be poorly or elderly to expecting parents and everything in between. You will be supported by a workplace mentor to ensure you develop the skills and knowledge that are required to build a career within a general practice.

Working Hours :
Hours will be 7.5 per day between the hours of 7.45am and 6.30pm. This role is based at both the Skegby and Huthwaite site so you will need to be able to arrive at both sites for a 7.45am start time.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience