IT Support Technician Apprentice (L3) – Fawcetts IT – Salsbury, SP1 2DR – £18kp/a – 36.25hrs/w

The role will be based in Salisbury and the surrounding area but you will also be required to travel to various locations in the UK when onsite support is required. 

Key responsibilities: 

Provide desktop support for operating system and application issues either via email or phone with remote support tools or by making site visits  Be involved in the day to day running of the Support Team  Managing anti-virus & backups systems  Deploying new applications  Configuring new equipment such as Network Attached Storage devices, printers, MFDs, routers & switches  Maintain a high level of customer satisfaction  Install and maintain wired and wireless networks  Fault logging, tracking and escalation  Configuring and updating physical and virtual servers 

The role will be suited to someone who seeks a role in which they can develop their skills and knowledge working as a key part of a small team. No two days will be the same in this role and so the successful  
candidate will thrive on a dynamic working environment. Good telephone and written communication skills are a must.

The successful candidate should be confident in their ability to provide support, be dynamic and be able to problem solve efficiently maintaining confidence under pressure. 
 
Skills, characteristics and experience in the following: 

Windows 10 /11  Office 2010 - 365  Active directory  Windows server  Hardware troubleshooting  LAN / TCPIP / DHCP / DNS / Firewalls / VPN’s / Wi-Fi  Azure  Hyper-V & VM Ware experience  Mac hardware and OSX  Security and cyber awareness  Audio-Visual hardware and software 

Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard

The training covers the following core occupational duties: 

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2  

Training Outcome:
This is a permanent position. At the end of the apprenticeship, the successful candidate will have a Level 3 qualification as an Information Communication Technician

Employer Description:

Fawcetts IT is a specialist IT service company, working with clients in Salisbury, Wiltshire and further afield, where we provide a single point of contact for all your technology needs, for a seamless service and support when you need it.

At Fawcetts IT, we believe that technology can make any business stronger. So whatever the size or nature of your enterprise, our aim is to tailor our flexible IT and technology services to meet your needs and help your business work better and more effectively.

Our Technical Department is led by Dean Williams who has more than 25 years’ experience in delivering IT services, ranging from IT support to business analysis and from project management of major systems to infrastructure and networking implementations.

We are also experienced in working with clients of all sizes, from small businesses to multi-million pound, multi-site operations, and in sectors including accounting, construction, education, food processing and manufacturing.

Working Hours :
Monday to Friday, 8.30am to 4.30pm but if other staff are out this may change to 8.00am - 4.00pm or 9.00am - 5.00pm At times there will be a need to work longer hours or outside of hours on a planned basis, this is paid additionally at 1.5x hourly rate.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative