Reception and Business Apprentice

This is a varied and interesting role covering all aspects of Medical Reception and Administration duties using SystmOne, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including Doctors and Nurses.

Duties to include:

Making appointments and dealing with queries Prescription requests Handling incoming and outgoing post Greeting and directing patients and visitors Responding to the needs of both Doctors and Nurses during surgery Health and Safety awareness (including handling samples) Fire Warden duties Inputting and extracting information from the practice computer system Preparing the consulting rooms prior to surgery and tidying the rooms after surgery Open and close up the building as required Scanning letters in patients' records Summarising full patient records on receipt from the health authority Completing and sending referral letters and proformas Actioning SystmOne tasks on a daily basis Handling Medical/Insurance Reports, ensuring all details completed, photocopy records and post Registering new patients and managing patient deductions and sending of notes via the courier

Training:

As part of the recruitment process, the successful applicant will be invited to complete a work trial prior to the start of the apprenticeship.

As part of the apprenticeship, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths, you will be required to complete Functional Skills Level 2 in English and maths.

Off-the-job-training:

Apprenticeships are about upskilling and reaching occupational competency takes time. Many employers and apprentices have praised the positive effect off-the-job training have on their productivity and apprentices feel valued by the significant investment in their training.

All off-the-job training must be relevant to the Apprenticeship Standard being undertaken. Your off-the-job training will be agreed upon with your employer and Avant before you commence your programme.

End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

This includes:

Apprentice Showcase Practical Observation Professional discussion Project Presentation

Training Outcome:
Future prospects with the company and NHS Progression to Level 3 Customer Service Specialist or Level 3 Team Leader Supervisor

Employer Description:
Beacon Medical is one of the leading GP practice in Cleethorpes offering services such as Phlebotomy, COPD clinic with spirometry, Asthma Clinic, Minor surgery provided in-house, learning disability health check amongst many others. Along with being a forward thinking practice who seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high-quality service, they are also proud to be a Training practice and regularly have a range of students and training doctors with them.

Working Hours :
Monday - Friday with shifts to be confirmed.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Ability to work under pressure,Ability to prioritise workload,Solid work ethic,Friendly and approachable,Flexibility