Service Advisor
Service Advisor Automotive Aftersales Salary: £29,741 + Bonus (OTE £37,000+) We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally. Key Responsibilities - Deliver outstanding customer service at all times, both face-to-face and over the phone - Manage bookings for vehicle servicing, maintenance, and repairs - Liaise with technicians to ensure work is completed on time and to a high standard - Clearly explain vehicle faults, repairs, and costs to customers - Prepare and manage job cards, invoices, and service documentation - Maintain accurate customer and vehicle records - Upsell relevant aftersales products and services where appropriate - Ensure all administrative tasks are completed accurately and efficiently Requirements - Previous experience as a Service Advisor or within automotive customer service - Excellent communication and interpersonal skills - Strong organisational skills with the ability to multitask - Confident using computer systems and dealership software - Ability to work well under pressure in a busy environment - High attention to detail - Full UK driving licence (essential) Working Hours - Monday to Friday: 8:00am 6:00pm - 1 hour lunch break - 1 in 3 Saturdays: 8:00am 2:00pm (paid at enhanced rate) Salary & Benefits - Basic salary of £29,741 - Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual - 22 days annual leave plus bank holidays (increasing with service) - Company pension scheme - Employee discount schemes (including vehicle purchase and cycle to work) - Health and wellbeing support services - Free eye tests and seasonal flu vouchers - Employee perks and event opportunities Additional Information - Applicants must have the right to work in the UK - Driving licence checks will be carried out as part of the recruitment process - Unfortunately, visa sponsorship is not available for this role If youre a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today.