Customer Service Apprenticeship Level 2 - 1st Locate

Provide day-to-day administrative support to the Strategy & Oversight team Prepare documents, reports, and supporting materials for portfolio performance reviews Support the tracking of actions and outcomes from performance oversight meetings Organise data and information required for deep-dive performance analysis Assist with maintaining testing logs and documentation relating to strategy optimisation initiatives Assist in gathering and organising data used for portfolio performance reviews Support the preparation of insights related to operational performance trends Provide support during analytical deep dives by preparing data sets and summaries Understanding customer needs and expectations to support effective engagement and outcomes Effective communication techniques when interacting with customers and internal teams Handling customer complaints and queries professionally and efficiently Using customer service systems and operational technology to manage interactions and record outcomes Maintaining a positive customer service experience while supporting business objectives

Training:
Level 3 Business Administrator Apprenticeship Standard English and maths functional skills training if necessary Dedicated Juniper skills coach for on the job training

Training Outcome:
Potential full-time position within the company

Employer Description:
These are three words often used to describe First Locate, and it makes us immensely proud. It is very easy to get caught up in cost-saving, KPI crunching and churn rates, but we have never lost sight of the most important element in the debt resolution process. The Customer. We have developed some of the UK’s most advanced Contact Centre technology and have access to over 400 million data points for UK customers, combined with our Government compliant levels of data security and processing; First Locate are highly effective at resolving and processing debt for our clients. Alongside all this technology we have developed a culture of empathy within our 300+ workforce so any customer contact will reflect favourably on your brand.

Working Hours :
Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Confident Telephone Manner,Positive and self-motivated