Facilities Helpdesk Apprentice - Immunocore

Job Responsibilities:

CAFM & Helpdesk Coordination (Agility / CARM / CMMS) Manage and track service tickets within the CMMS, ensuring all tasks are logged, updated, and closed out accurately Chase and file service reports on Agility, ensuring documentation is complete and stored correctly Close out contractor tickets on Agility and upload associated service sheets Run scheduled and ad‑hoc reports on CARM and Agility to support FM operations Assign helpdesk requests where auto‑allocation is not in place Perform data entry tasks across Agility and other FM systems to maintain accurate asset and job records

Business Administration Support:

Create and process new supplier requests in line with procurement procedures Raise purchase orders (POs) as required Liaise with the Finance team to chase unpaid invoices under direction from management Maintain and organise the central T‑Drive, ensuring documentation is structured and accessible Support the development of Business Operating Processes Create, update, and manage the FM Standards Manual

AMICI Helpdesk Coordination:

Upload certificates, maintenance schedules, and contractor reports to AMICI, ensuring records are complete and up to date Update maintenance schedules and add new planned visits following contractor attendance Manage work orders in AMICI, including closing out PPM and reactive tasks Raise purchase orders for Lab Services, including coordinating with AMICI to obtain PO links Raise POs via NetSuite as required Perform data entry tasks within AMICI to maintain accurate asset and maintenance information Support contractor management, including booking contractors in/out and assisting with HSE “show and tell” briefings Assign annual maintenance contracts to assets within AMICI as required

Health & Safety Team Support:

Raise purchase orders via NetSuite to support H&S activities Assist with general administrative tasks to support the H&S team’s operational needs

Other:

Ability to plan daily workload in collaboration with team leads and communicate effectively throughout the team /business This job operates in a professional office & laboratory environment This role routinely uses standard office equipment such as computers and telephones

Training:
Training for this apprenticeship will be delivered online

Training Outcome:
Upon successful completion of the apprenticeship, you will be eligible to apply for other positions within the business

Employer Description:

As the specialists in skills for science and technology, our purpose is to make sure your business; your people and our industry are future ready. We are a not-for-profit charitable organisation with a family of commercially focused companies committed to supporting the skills, needs and ambitions across the UK science and technology sector.

Working Hours :
Monday to Thursday, 09:00am– 17:00pm with a 45 minute unpaid lunch break. Friday, 09:00am– 16:15pm with a 45 minute unpaid lunch break.

Skills:
IT skills,Organisation skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Patience