Business Administration Apprentice – Service Desk & Operations

Working alongside the Customer Support Manager, you will support the day-to-day running of the service desk and administrative functions across the business. This is a varied role offering exposure to customer support, technical documentation and operational processes.

Service Desk Responsibilities

Monitor multiple service desks including TfGM, Rotala, MCV, Mellor and Yutong Provide updates to customers on job progress and status Escalate urgent issues to the Installation Manager, and close service tickets once work has been completed Installation administration Prepare job sheets for engineers Send completed installation documentation to customers Log completed installations on internal systems Maintain accurate records of installation activity

Engineer Support

Maintain the engineer documentation folders Prepare installation packs for upcoming jobs Technical & documentation Maintain vehicle installation records Organise and manage database versions Record parts used during installations Track stock used by engineers Log faulty equipment returns (RMA process)

General Administration

Monitor shared email inboxes (support@ / installations@) Respond to basic customer enquiries professionally Organise shared folders and internal documents

This role will provide hands-on experience across multiple departments, giving a broad understanding of business operations within a technical environment.

Training:

Training to be Provided

You will complete the Business Administration Level 3 Apprenticeship.

Training will include:

Structured off-the-job training with Rochdale Training Service desk and operations management Customer service and communication skills Business systems and administration processes Technical documentation and record keeping Functional Skills in maths and English (if required) End Point Assessment

Training Outcome:
Progression into a permanent service desk or operations role Development into technical administration or coordination roles Increased responsibility within customer support or installations

Full-time employment?
Yes – potential for a permanent role following successful completion.

Progression Opportunities Identified?
Yes – Service desk, operations and technical support pathways.

Employer Description:

McKenna Brothers is a specialist provider of vehicle technology and installation services, working with major transport operators and manufacturers across the UK. The business supports fleets with advanced systems, installations and ongoing service support.

This is an exciting opportunity to join a growing company in a newly created role, working closely with the Customer Support Manager and gaining exposure across service desk operations, installations and technical administration.

The role offers a strong foundation in business administration, customer service and technical operations, with real responsibility from the outset and the opportunity to develop valuable industry knowledge.

Working Hours :
Monday – Thursday 9:00am – 4:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills