Apprentice IT Support Technician

Provide first-line IT support to users via phone, email, or ticketing system Log, track, and update support tickets, ensuring issues are prioritised appropriately Assist with diagnosing and resolving basic hardware, software, and connectivity issues Set up and configure new user equipment including laptops, desktops, monitors, and peripherals Support user account management tasks such as password resets and access requests Escalate complex or unresolved issues to senior technicians in line with procedures Assist with onboarding and offboarding activities, including equipment preparation and system access Perform routine checks, updates, and basic maintenance tasks Maintain accurate records of equipment and support activities Follow IT policies, security procedures, and data protection guidelines at all times

Training:

The apprentice will attend online lessons once a week. In addition they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

Training Outcome:

There is potentially a permanet position available for the right candidate on completion of this apprenticeship. 

Employer Description:

We are proud to be a British manufacturer, with a strong heritage in product design, build and installation. As technology advances, our digital solutions can help customers evolve with the ever-changing demands of the healthcare environment, preserving resources, reducing costs and improving patient care.

Working Hours :
Monday to Friday, 9.00am - 5.00pm

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative