IT Support Technician Apprentice

Responsibilities and tasks will include:

Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards Provision of support for any reasonable software changes Performance of routine maintenance tasks such as updates, backups, and system checks Assistance in diagnosing and resolving simple hardware and software issues Assisting with IT asset management and inventory tracking Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy Responding to basic IT support requests via email, ticketing systems, or in person Escalating more complex or unresolved customer issues to the Team Leader, when required At all times providing excellent customer service on client site, following documented procedures and support guidelines Following all onsite security and health and safety protocols

Training:

Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- Peta Training & Consultancy Ltd, Cosham, Portsmouth.

Training Outcome:

Successful completion of the apprenticeship may lead to roles such as:

Associate IT Technician (SFIA Level 2) Service Desk Analyst Desktop Support Engineer

Employer Description:

ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.

Working Hours :
Monday to Friday 7.30am to 4.30pm. You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience