Digital & AI Support Apprentice

First-Line Support: Act as the initial point of contact for clients reporting technical issues via phone, email, or ticketing systems.

Troubleshooting & Resolution: Diagnose and resolve common technical issues relating to:

Hardware (PCs, laptops, printers) Operating systems (Windows, macOS) Software applications (including Microsoft 365 / Office)

User Management: Assist with basic user administration tasks, such as:

Setting up new user accounts Password resets Managing security group access within Active Directory and Microsoft 365 Documentation: Accurately log support requests, actions, and resolutions within the ticketing system and contribute to internal knowledge base articles Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients Customer Service: Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction

Training:

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

Accelerate AI adoption Streamline productivity Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

Microsoft 365 Microsoft Copilot SaaS (Software as a Service) applications

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:

JFC IT Solutions provide comprehensive IT support services to a wide range of business clients. We focus on delivering reliable, friendly, and proactive technical support, helping our customers keep their systems running smoothly.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,UK driving licence