Level 3 ICT Apprenticeship

As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.

Day-Day Responsibilities:

Helpdesk & User Support

Respond promptly to IT queries via helpdesk, email, phone, and in person. Triaging and resolving basic issues; escalate more complex ones to the IT Manager. Provide occasional support at school events (evenings/out-of-hours).

Hardware & Software Maintenance

Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems. Ensure timely installation of OS updates, antivirus, and software patches. Monitor asset inventory and manage records accurately.

Network & Infrastructure Support

Assist with basic network troubleshooting and maintenance tasks under supervision. Support remote access and mobile device connectivity.

Documentation & Compliance

Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures. Produce simple user guides and contribute to the ICT knowledge base. Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies. 

Training:

Commit to off-the-job training (20% of working hours) toward the apprenticeship standard with Babington College.

Attend regular reviews with the assigned trainer and IT Manager if required. 

Training Outcome:

Level 4 Apprenticeship.

Employer Description:

Our Lady of Grace Catholic Academy Trust is a multi-academy trust comprising seven primary schools and our central team in East London.Our mission is for all pupils to receive the best possible education within a Catholic ethos; embracing children of all faiths and no faith. Our schools are pivotal in the communities they serve, offering support and working towards common goals. Our pupils are joyful, celebratory and ambitious in their learning, for themselves and in support of others.  

We are committed to continually increasing opportunities for partnership working across all of our schools resulting in an outstanding education offer for all. The well-being of our pupils, staff and stakeholders is of utmost importance to us and we strive to produce high achievers academically, professionally and personally through faith, collaboration and opportunity. 

Working Hours :
Monday to Friday between 8.30am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience