Business Administration and Customer Support Apprentice

Order processing, records and documentation Maintain our CRM systems with up to date information that will include calling existing customers and also older customer accounts that may have been over looked for new products Enter customer orders and quotes into company systems accurately using Microsoft Office and our in-house CRM systems Assisting with limited financial processes which include but not limited to book keeping, adding the purchase ledger, credit controls etc.  There maybe scope to learn more about this side of the business for a potential future role within the company You are to act is first point of contact for enquiries over the phone and email and therefore must be confident, have excellent verbal and written communication skills whilst providing a friendly, customer focused service to all customers/clients You will also be involved in helping to grow and maintain our social media presence The postholder will be fully supported during the apprenticeship and will receive regular support, training and help throughout.

Training:
Full Business Administrator Standard - Level 3 On the job training/support in the workplace as necessary Remote training every month backed up by regular site visits College attendance/support available monthly if required Employer to offer dedicated training time to support Off-The-Job training as required/necessary

Training Outcome:
Possibility of future progression options upon successful completion of Level 3 qualification To be discussed at interview

Employer Description:

Imagine Office Supplies is a family run Office and General Stationery Company based in Plympton, Plymouth. We are looking for a motivated individual to join our team to help support our Account Managers and IT function with administration support.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (30 minutes unpaid lunch break)

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental