Business Administrator Apprentice

You'll be working in ONE of our key departments as follows: 

Planning & Resource- Ensure our Field Engineers work efficiently and meet customer expectations. You’ll learn to manage engineer schedules, deploy daily activities, and support them with admin tasks to maximise productivity and keep customers informed.

Fleet & Compliance - Support Field Engineers with all aspects of their company vehicles to keep them safe and mobile. You’ll coordinate new vehicles, manage breakdowns and repairs, work with external lease partners, and ensure compliance with legal and internal standards such as licence checks, fines and audit requirements. 

Customer Relations- You’ll support customer feedback activity, help resolve customer concerns, and work with teams across the business to improve processes. You’ll learn how we use customer insight to drive change, rebuild loyalty, and deliver service that goes beyond expectations.

Training:
Training will take place both in the workplace and online with City Skills You'll be supported throughout by your dedicated Mentor

Training Outcome:
This is more than an apprenticeship - It’s your pathway into a secure, well-paid career with huge opportunities.‑paid career with huge opportunities

Employer Description:

Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers. Our established foothold in the heating manufacturing market with a well-respected product portfolio, committed and long-standing customers across both commercial and residential markets and an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry. Do you have a passion and appetite for evolution? Come and join us!

Working Hours :
Working hours are Monday to Friday (0800-1700) with some departments requiring paid overtime on a weekend (generally 1 in 3).

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working