Apprentice Commercial Operations Specialist

Billing Management

Support the updating, processing, and generation of invoices for product and project orders, ensuring accuracy with guidance from the team Assist with physical billing tasks, such as preparing and sending invoices when required Work with Supply Chain and Project Managers to learn how stage payments and milestone dates are tracked and communicated Help review and resolve billing discrepancies by liaising with customers and internal teams, with support from senior colleagues

Milestone and Stage Payment Setup

Learn how to set up stage payment billing for new product orders based on agreed schedules Assist in setting up milestone billing, ensuring it matches project deliverables and planned payment timings

Accounts Receivable & Credit Risk

Support the onboarding of new customers, including helping to gather information needed for setting payment terms and credit limits Monitor accounts receivable reports and help follow up on overdue payments under supervision Assist in resolving billing queries or disputes, ensuring a professional and customer‑focused approach Keep accurate notes and records of customer communication related to payment Learn how to monitor credit risk, using tools such as payment history and credit reference information with guidance from the team

Reporting and Documentation

Help generate regular billing and accounts receivable reports, ensuring data is accurate Support the maintenance and updating of billing procedures, contributing to improvements as you learn

Customer Service

Provide friendly and timely support to customers, helping to answer basic questions about billing and payments Build positive working relationships with customers to support smooth payment processes Work collaboratively across departments to ensure customers receive a consistent and positive experience

Your profile

An interest in finance, credit control or business administration, and a willingness to learn Working towards, or open to starting, a CICM Level 3 qualification as part of your apprenticeship Basic Microsoft Excel skills, with enthusiasm to develop further Any exposure to SAP or similar systems is a bonus, but not essential Good attention to detail and a commitment to accuracy Eagerness to learn in a fast‑paced environment, with support from the team Organised and able to manage your time with guidance A positive team player, enthusiastic about developing new skills and contributing to the department Shows initiative and a proactive approach to learning and tasks

This role supports multiple departments and provides exposure to a wide range of operational processes.

Training:

Training will be delivered through Kaplan, combining on-the-job learning at Fanuc UK with structured online sessions.

The apprentice will attend regular live online classes alongside independent study, with support from their line manager and a dedicated Talent Coach.

Progress reviews will take place every 12 weeks.

Training Outcome:
It is expected that the successful apprentice will reach Commercial Operations Specialist level, with the opportunity to progress and become a specialist

Employer Description:

FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection moulding machines, Laser, motors and control systems used in automation.

Working Hours :
Monday to Thursday 8:00am to 4:45pm Friday 8:00am to 3:45pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative