Apprentice IT Support Analyst

Responsibilities

Provide first‑line support for incidents and service requests raised by FSP users, ensuring a positive support experience. Support the resolution of incidents and completion of service requests in line with agreed service levels. Contribute to the delivery of internal IT support services, working across Windows, iOS, Android and iPhoneOS environments. Assist with hardware setup, configuration, and ongoing maintenance. Support the monitoring of IT platforms, responding to cybersecurity alerts and contributing to reporting activities. Build and maintain knowledge of the technologies and tools supported within the IT environment.

About You

Have A‑levels (or equivalent) and must hold GCSEs (at Level 2 or above) in both English and Maths. Have a genuine interest in technology and enjoy learning about new tools and systems. Helpful and enjoy supporting others with technical issues. Comfortable working alongside others and contributing to shared tasks and outcomes. Approach challenges as learning opportunities and is open to training and development. Detail oriented and take pride in completing work accurately. Organised, dependable and motivated to build technical skills.

The following would be advantageous, but not essential:

Experience troubleshooting or problem‑solving technical issues Basic scripting knowledge or familiarity with PowerShell

What we look for in our people

Strong alignment with FSP values and ethos Commitment to teamwork, quality and mutual success Proactivity with an ability to operate with pace and energy Strong communication and interpersonal skills Dedication to excellence and quality

Training:

During the programme, you will:

Work towards a nationally recognised Level 3 Information Communications Technician qualification, delivered by LearnTech. Develop hands-on experience across IT infrastructure, including IT systems support, networking and resilience, cybersecurity best practices, cloud platforms and services, data storage, and IT support processes and documentation Learn how to monitor, maintain, and support systems to ensure they are secure, resilient, and reliable. Have the additional opportunity to work towards a BCS AI & Data Award during your apprenticeship

Training Outcome:

The successful applicant will achieve a Level 3 qualification in Information Communication Technician at the end of the apprenticeship.

Employer Description:

FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.

As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.

We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.

We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.

Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.

Find out more about our accolades here: https://fsp.co/about-fsp/

 

Why work for FSP?

At FSP, we are committed to providing:

A collaborative and supportive environment in which you can grow and develop your career The tools and opportunity to do work you can be proud of A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience Hybrid working – we empower you to make smart choices about when and where to work to achieve great results Industry leading coaching and mentoring Competitive salary and an excellent benefits package

Working Hours :
Monday - Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Initiative