Customer Service Practitioner Level 2 Apprentice

Provide friendly, welcoming and professional customer service at all times Prepare and serve food and drinks in line with food hygiene and safety standards Build & maintain professional working relationships with families and colleagues Interact with children and parents as part of the Stay and Play sessions Operate the till accurately, including cash handling and contactless payments Support stock control by monitoring supplies and informing the Café Manager when items need replenishing Maintain high standards of cleanliness and hygiene across all café areas, including kitchen, service and seating areas Follow all food hygiene, health & safety, and licensing regulations Support the set-up and presentation of the café, including displays and any charity shop shelf or promotional areas Work collaboratively with the Café Manager, staff and volunteers to ensure a positive and supportive working environment Assist with opening and closing duties as required Promote a welcoming, safe and inclusive space for customers, including families and children

Training:

Customer Service Practitioner Level 2.

Training Outcome:

Future employment subject to funding.

Employer Description:

The Children’s Foundation is a north east charity that improves the health and wellbeing of babies, children and young people by making the serious stuff fun. We focus on Early Years, Children’s Mental Health and Children’s Physical Health, delivering early intervention and preventative community based activities.

Working Hours :
Monday to Friday 9am - 3:30pm (6-hours per day plus 30-mins un-paid lunch).

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative,Patience