2026 UK Advanced Apprenticeship : IT Analyst
You’ll rotate across several areas of IT, building deep technical understanding, problem‑solving confidence, and a strong sense of purpose and teamwork.
Service Desk
Act as a trusted and friendly first point of contact for employees needing IT support. Deliver excellent customer service shaped by empathy, respect, and clear communication. Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.Desktop Services
Support employees with their hardware, software, and peripherals. Understand business‑critical needs and escalate urgent issues responsibly to minimise disruption. Use your technical curiosity and collaborative skills to keep our people supported and connected.Infrastructure & Security
Assist with maintaining our cloud‑based compute and storage services, helping resolve incidents and implement changes. Carry out daily service checks and contribute to forward‑looking maintenance and upgrade schedules. Participate in cyber incident response, analysis, and remediation - helping protect our organisation and its people. Install and configure system components, including virtualised cloud elements. Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.Applications
Support teams working with business and engineering applications, including elements of the Deltek ERP suite. Learn and apply ITIL best practices in your daily tasks. Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust. Work on software upgrades, installations, scripting, and maintenance. Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance. Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights. Collaborate with development teams to help roll out software upgrades, learning and contributing along the way.Policies & Professional Standards
Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations. Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+. Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.Training:
This opportunity is for our Newcastle office. The successful candidate will be enrolled on the Information Communications Technician Apprenticeship with LearnTech. Candidates should live within a commutable distance of our Newcastle office.
80% of your time will be spent working with Mott MacDonald. Your base location is Newcastle.
Live online learning:
Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks like… Live weekly online sessions – 2 hours per week. Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page). Immersive learning experience through Microsoft Teams Classroom. Maximum classroom size of 12 ensures a highly effective trainer-to-student ratio. Monthly 1-to-1 mentor meetings.Training Outcome:
Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians, a milestone that celebrates your expertise and opens doors to future opportunities.
Employer Description:
We’re a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity’s most difficult problems. We’re committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.
Working Hours :
Monday - Friday - typically 9am - 5.30pm. There may be some shift work in this role due to us being a global organisation.
Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working