Information Communication Technician (ICT) apprenticeship

Work as part of a team of 7 within the IT Engineering department Test laptop, desktop, and server components, as well as complete computer systems and peripheral equipment Learn how to safely dismantle and rebuild IT hardware Carry out testing and diagnostic checks on switches and routers Diagnose hardware faults and carry out repairs where appropriate, including some soldering Provide technical support to customers Identify, investigate, and diagnose IT problems and faults Use relevant tools, technologies, and processes to resolve IT issues Communicate with users at all levels, explaining steps to resolve issues or set up systems Apply appropriate testing methodologies to hardware and software Record work completed accurately and escalate issues when required

Training:

Training will be delivered by South Devon College on a day-release basis, with the apprentice attending college one day per week.

During the apprenticeship, the apprentice will complete the required knowledge modules that form part of the level 3 apprenticeship standard. These modules will cover core IT and technical principles, helping to build a strong foundation in ICT alongside practical workplace experience.

The apprentice will also be supported to develop a portfolio of evidence and prepare for end-point assessment, with guidance from both the college and the employer throughout the programme.

On successful completion of the apprenticeship, the apprentice will achieve a Level 3 ICT Diploma, providing a recognised qualification and a strong pathway into a long-term career in IT.

Training Outcome:

Our apprenticeships are offered with the intention of long-term employment, giving successful candidates the opportunity to build a lasting career with us. We are committed to supporting further training and progression as individuals develop their skills and experience.

The majority of our workforce has remained with the business long term, reflecting our positive working environment and strong team culture. We actively encourage team building through regular social events and believe in recognising and rewarding employees who go above and beyond in their roles.

Employer Description:

Tekeurope is a hardware-focused company supplying computer spare parts and repair services to organisations within the maintenance and insurance sectors. We work with a wide range of equipment, including desktops, laptops, servers and other IT hardware, offering both new and refurbished components.

The business specialises in component-level repairs rather than helpdesk or software support services. However, we are able to provide a structured environment for an apprentice to learn, practise and develop practical IT and hardware repair skills.

The IT workshop is one of four key departments within the company, alongside sales, finance and warehouse operations, allowing apprentices to gain an understanding of how technical teams work closely with other business areas.

Working Hours :
9.00am to 6.00pm, with an hour break, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative