Customer Service & Sales Apprentice

Reform Electrical is a local independent electrical wholesaler, putting customers at the forefront of the business.

What is an Electrical Wholesaler?

Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, cafes that give us access to electricity, from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings and are installed by contractors and electricians.

After full training, responsibilities will include:

Completing the paperwork within the office Raising quotations Trade counter Taking payments Setting up new accounts Sales calls Processing orders Administration Answering the telephone

Training:

Completing a Level 2 Customer Service Apprenticeship standard, consisting of:

Knowledge and competence qualification in Customer Service at Level 2 End-Point Assessment (EPA) - final test and observation

The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on site according to the employers wishes.

Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off-the-job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.

Training Outcome:

Opportunities that could arise after the apprenticeship are:

Sales Team Member Counter Sales Warehouse Supervisor Sales Rep

Employer Description:

You will be employed by EDA Apprenticeships plus whilst you are completing your apprenticeship qualificaiton

Working Hours :
Monday - Friday, 8.00am - 5.00pm - (with 1 hour for lunch).

Skills:
Communication skills,Problem solving skills,Number skills,Team working,Initiative,Physical fitness,Timekeeping,Enthusiasm,Keen to work and study