IT Manager

IT Manager

London

£45,000-£50,000

We are working with a lifestyle hospitality brand with an expanding portfolio. They are seeking an experienced and hands on IT Manager to support both day to day hotel operations and large scale transformation projects across multiple properties.

The role:

Oversee daily IT operations across hotel systems (PMS, POS, Wi-Fi, CCTV, door access, payment and booking platforms), ensuring smooth performance and minimal disruptionProvide responsive, solution focused support to hotel teams while acting as the key link between central IT and on property operationsLead IT delivery for hotel refurbishments and new openings, including infrastructure upgrades, system implementations, and hardware deploymentCollaborate with internal teams and external suppliers to deliver scalable, future ready technology solutions aligned with business needsDeliver high level IT support to senior stakeholders and VIP users, ensuring seamless operation of devices, meeting rooms, and communication toolsManage infrastructure, security, and compliance across sites, while supporting IT strategy, standardisation, and scalability as the business grows

Experience:

Proven experience in an IT role within the hotel or hospitality sectorHands on involvement in hotel refurbishments and new openingsExperience working in a head office environment supporting multi-site operationsStrong knowledge of hotel systems (PMS, POS, door access, CCTV, telephony/VoIP)Solid understanding of Windows environments, networking, Wi-Fi, Active Directory, and Office 365Experience supporting senior executives and VIP stakeholdersExcellent communication and stakeholder management skillsAbility to work across multiple locations in a fast paced environment