Apprentice Business Administrator

Role responsibilities:

Answering phone and email enquiries from new and existing clients, and suppliers. Responding to queries quickly and professionally, demonstrating excellent communication skills and escalating to the required team / department when necessary Using the CRM system to log all interactions with customers and suppliers accurately, and using a variety of other IT packages, including Outlook and Excel to carry out day-to-day tasks Understanding & following all company policies and procedures to complete all work tasks Completing general administration tasks, always to a high standard Supporting the Ordering Team, overseeing the delivery of products and services to the client. Liaising with suppliers and updating clients on order status. Supporting the Sales Team by sourcing quotes for products and services, updating price lists, and creating client proposals Supporting the Finance Team, following up on client invoices, chasing and logging client payments and any other associated administration tasks, as and when required. Overseeing aftersales and repairs from start to finish, ensuring that customers are updated on progress every step of the way

Must-Haves:

Multi-tasker – no two days are the same, your role will be varied! Organised, detail-focused and great at multitasking Confident communicator – both written and verbal Fast learner with strong IT skills Self-starter who takes initiative and solves problems independently A positive, team-oriented attitude

Bonus Points For:

Previous experience in B2B administration or customer service Experience working in or with schools/education Driving licence and own car 

Training:
Level 3 Business Administrator Training will take place at work There are no requirements to travel elsewhere other than the office Training will be ongoing in the workplace 

Training Outcome:

Long-term career prospects with a growing organisation.

Employer Description:

A market-leading finance provider to the education sector. Helping schools stretch their budgets further through smart, flexible rental solutions that make tech and equipment more accessible.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. 30-minute lunch breaks. Office based.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Sales experience,Ambitious,Personable,Keen to learn and develop