Travel Consult/Administration Apprentice

Taking telephone calls and meeting with customers face to face Working collaboratively with other team members who will provide specialist information on their products and bespoke packages This job role is with the aim for the apprentice to develop their knowledge and skills with the products, bespoke and package holidays that One World Travel sell The role will involve assisting with booking holidays Dealing with any queries/issues customers may have Taking payments from customers and suppliers Welcome home letters - The apprentice will independently help package ‘welcome home’ letters to those that have returned from holidays. These packages will have discounts/offers to encourage customers as re-occurring business Process improvements - The Business Admin Apprentice will be involved in what methods or ways the business could improve Coach other staff members Organise meetings and trips for customers and staff members They will also be involved in working with a CRM system in Mercury. Mercury - has all the booking and payment details with customer info De-packaging a holiday, looking into more bespoke packages for customers The apprentice will be able to recommend any improvements to the business to help improve the customer experience

Training:
Business Administrator Level 3 Day release once a week at Middlesbrough College 

Training Outcome:

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Employer Description:

Oneworld Travel opened on our high streets 20 years ago. We have built our reputation for unbeatable value, expert staff and customer service, and creating perfect holidays made just for you and your families.

Working Hours :
Monday - Friday (9am - 5:30pm) Saturday (9am - 5pm)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working