Post Office Customer Service Apprentice

Wellingborough Post Office are based in Sheep Street. They are a busy post office looking for two Post Office Customer Service Apprentices to join their friendly team.

In the role, you will receive full training to ensure that customers are given the correct Post Office service. So you will communicate with customers in a polite and professional manner and be target-driven and confident to have conversations about products and services.

You will handle cash and information responsibly and have the ability to work under pressure, accurately in a busy office environment, whilst being a team player as well as working on your own.

This employer would like you to go the extra mile for your customers and to foster a positive work environment by consistently treating all staff and customers with respect and consideration. Ensuring customers have a pleasant and efficient checkout experience and leave feeling valued and satisfied.

In the Post Office you will responsible for:

Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts.

Processing letters and parcels in the correct manner and giving the right service.

Processing pension and benefits payout with Bill Payments.

Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and change giving.

WesternUnion Money Transfers.

Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc.

Processing car tax and DVLA forms.

Passport check and send service.

Providing travel insurance and foreign currency Bureau transactions.

Maintain an accurate stock and cash balance at the end of each shift.

Complete and Process End of Month Stock and Cash Reconciliations.

Complete processes for Royal Mail Deliveries - Post Man deliveries and processes.

Retail:

Process payments at the retail counter accurately and efficiently .

Clean and organize the store when needed.

Welcome customers into the store and help them locate items.

You would usually work behind a counter with a transparent security screen.

Post Office Ltd require a DBS background check to be conducted before appointment of the role

Training:

Level 2 Customer Service Practitioner.

Training Outcome:

Further qualifications and/or progression within the company in terms of position and pay on completion of the apprenticeship.

Employer Description:
Wellingborough Post Office provide a range of essential financial services, from savings, borrowing to money transfers.

Working Hours :
Monday to Friday 9am to 5.30pm.

Skills:
Attention to detail,Customer care skills,Interpersonal skills,Organisation skills,Professional