Service Controller

Join a Company That Keeps Yorkshire Cool - Literally!

At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning. Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region.

Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter. Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.

Your Role:

As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information. You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.

What You'll Be Doing:

Handling inbound enquiries via phone and email, converting leads into jobs through our CRMEfficiently scheduling reactive and routine work for engineersOrganising permits and documentation (RAMS) for site accessEnsuring engineers are equipped with the right parts and job infoReviewing job reports before invoicing and updating customersLiaising with our quoting team for a smooth handover from diagnosis to repairParticipating in an out-of-hours telephone call rota

What We're Looking For:

Excellent customer service skills - professional but personable (yes, we like a good laugh!)Confident using email and CRM systems (full training provided)A team player who's calm under pressure and enjoys variety in their dayPrevious experience in the service industry preferredStrong organisational skills with a keen eye for detail

What You'll Get:

£35,000 salaryPrivate healthcare25 days holiday + bank holidaysFully funded Christmas do (partners invited!)Company uniformA genuinely friendly, down-to-earth team with plenty of laughs along the way

Sound Like You?

If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you. Please submit your CV to the link provided & we will be in direct contact.