Telecomms/ICT Apprentice

Provide day-to-day administrative support to the NOC management team and other internal groups  Provide reporting and analytics to management team Ensure data integrity of reports and dashboards  Help drive operational efficiencies across the Network Operations team and wider business through simplifying and presenting our data effectively  Responding to incoming telephone & Email requests from Customers, Zayo support teams and 3rd party teams  Raising Trouble Tickets (Training will be provided)  Ensuring Trouble Tickets are assigned to a relevant support team  Providing regular updates to internal stakeholders and external customers on the progress of faults  Providing support to other members of the Operations team as required  Support with initial fault Triage and Investigation
Arranging and coordinating access to Zayo & 3rd party sites  Specialising in maintenance activities- Event creation, service deconfliction and customer notifications

Training:

To meet the requirements of the Level 3 Business Administrator apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:

Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio

Training Outcome:

Full-time employment.

Employer Description:

For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next. With a network that stretches over 16.8 million fiber miles and spans an impressive 141,000 route miles, Zayo is not just in the business of connectivity – we're in the business of limitless potential.

Working Hours :
Monday to Friday, 9am to 5pm.

Skills:
Communication skills,Organisation skills,Presentation skills,Administrative skills,Team working,Initiative