Travel Consultant Apprentice

Speak with clients to understand their travel needs, preferences and budget Assist customers in finding suitable package holidays or creating independent travel itineraries Recommend and sell additional travel products and services, including car hire, airport lounges and excursions Make bookings and process payments using online booking systems Keep clients informed of any travel updates, including cancelled or rescheduled flights Arrange refunds where required and handle customer feedback in a professional manner Support the team in achieving branch and sales targets Assist with branch promotions, brochure organisation and window displays Carry out daily banking and other routine branch tasks Complete administrative duties, including ticketing and travel documentation Communicate with clients confidently in person, over the phone and by email Attend external events and training opportunities where possible to broaden product and destination knowledge

Training:
This apprenticeship forms part of a formal qualification. On successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor Learning first hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period 

Training Outcome:

On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.

Employer Description:

The Prestbury Travel Group is one of the few truly independent, family-owned luxury travel operators in the UK. Our philosophy is to offer inspirational holidays, expert guidance, personalised service, and competitive prices. From the first enquiry to the client’s return home, we aim to provide a seamless and exceptional travel experience.

Our clients return time and again because of the personal care and attention we provide. Our teams brings unrivalled destination knowledge, having travelled extensively, and ensures clients receive expert advice and guidance through every stage of the booking process.

Working Hours :
Monday - Friday: 9am - 5.30pm, Saturday: 9am - 5pm. 5 working days a week; Monday - Saturday. Breaks to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Geography