IT Support & Cloud Apprentice

Service Desk & Client Support:

Act as first point of contact for client IT issues (phone, email, portal) Log, categorise and prioritise tickets accurately within the PSA system Provide first-line technical support across Microsoft 365, Windows, networking and business applications Escalate appropriately with full documentation and troubleshooting notes Triage telephony (VoIP) issues for clients Maintain clear communication with clients throughout ticket lifecycle

Cloud & Identity Support:

Assist with Microsoft 365 user setup, licensing and mailbox management Support Entra ID user management and basic conditional access troubleshooting Assist with SharePoint and Teams configuration queries

Endpoint & Security:

Support endpoint deployments and configuration Assist with MDM policy application and device compliance checks Monitor security alerts (EDR, backup, threat alerts) and escalate where required Learn and apply cybersecurity best practices in all work undertaken

Projects & Continuous Improvement:

Assist engineers with client onboarding and migration projects Participate in documentation improvement within the knowledge base Support internal system improvements and automation initiatives Follow and contribute to standard operating procedures

Training:

Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway.

You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform.

In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.

Training Outcome:

There is an opportunity for a full-time role with the employer upon completion of the apprenticeship, and the potential to progress on to a Level 4 Network Engineer apprenticeship.

You will have a clear progression pathway to: 

1st/2nd Line Engineer  Cloud Engineer  Security Engineer  Projects Engineer 

Employer Description:

Wytech Limited is a forward-thinking IT and cloud solutions provider based in Ednaston Park, near Ashbourne. Surrounded by beautiful countryside and set within stunning historic grounds, Wytech offers a unique and inspiring place to start your career in technology.

 

The company supports businesses with modern IT support, cloud services, cybersecurity, and digital transformation, combining technical expertise with a friendly, customer-focused approach.

 

For an apprentice, Wytech offers hands-on experience, real responsibility, and the chance to learn directly from experienced engineers in a supportive team environment, making it an exciting and rewarding place to grow your IT career.

 

The company offers free onsite parking and paid for company social activities periodically.

 

Working Hours :
Monday- Friday, 9am till 5pm

Skills:
IT skills,Attention to detail,Presentation skills,Analytical skills,Logical,Team working,Initiative