Senior Service Advisor – Team Leader Opportunity

Senior Service Advisor – Team Leader Opportunity (Automotive) We are looking for a motivated Service Reception Team Leader to support and develop a team within a high-performing automotive Aftersales department in Maidstone. 📍 LOCATION Maidstone, Kent 💼 JOB TYPE Full-Time | Permanent 💰 SALARY & BENEFITS - £35,000 basic + OTE £40,000–£45,000 - Departmental bonus scheme - Customer satisfaction (CSI) bonus - Upsell / performance bonus - Saturdays paid in addition to basic salary - Clear progression to Service Manager - Supportive and professional working environment 🚗 ABOUT THE ROLE This is a fantastic opportunity to join a main dealership Aftersales department in Maidstone as a Senior Service Advisor / Team Leader. You will support the daily running of the Service Reception, leading a small team of Service Advisors while ensuring exceptional customer service, efficient workshop loading, and strong commercial performance. This role is ideal for someone looking to step into leadership and build a long-term career within automotive management. 🔧 KEY RESPONSIBILITIES - Support and lead a team of Service Advisors - Oversee day-to-day Service Reception operations - Deliver outstanding customer service and maintain high CSI scores - Manage bookings, job allocation, and workshop coordination - Drive upselling of additional work and services - Handle customer queries and escalations professionally - Monitor performance and support team development - Work closely with Aftersales and senior management 👤 ABOUT YOU - Experience as a Service Advisor or Senior Service Advisor within a main dealership - Previous team leadership, mentoring, or supervisory experience (preferred) - Strong customer service and communication skills - Commercial awareness with upselling experience - Organised and able to work in a fast-paced environment - Ambitious and motivated to progress into a Service Manager role ⏰ WORKING HOURS - Monday to Friday: 08:00 – 18:00 - 1 in 2 Saturdays (1 in 3 negotiable): 08:00 – 13:00 If you’re an experienced Senior Service Advisor looking to take the next step into a leadership role, apply today to be considered for this opportunity in Maidstone.